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  • Are bookings required?
    Come on in for casual play without a booking -- Tables are not reserved so bring your picnic and play for the day! Bookings are required for Birthday Parties. Unreserved Birthday Parties will not be accommodated. For schools, groups, day cares and organizations book online (find it under Schools) or contact your neighbourhood Play Abby to make a booking.
  • Can I leave my children at Play Abby?
    Parental supervision at Play Abby is required at all times.
  • How does Laser Tag work and who can play?
    Our 2-level space themed laser tag arena provides safe and competitive play for anyone over 5 years of age. Each game is 12 minutes long. All players will need to complete a waiver before playing. A team member will go over all details and rules with all players before starting the game. We recommend booking your game ahead of time (online or on-site) and giving yourself up to 20 minutes for orientation and game time.
  • Are adults allowed on the play equipment?
    Yes! Just wear your socks, watch your head and try and keep up!
  • Do we need socks to play?
    Socks are required by the local health regulations. No worries if you've forgotten! Socks are available for purchase at the front desk.
  • How long can we stay and play?
    Each admission grants you all day play!
  • Can I bring food in to Play Abby?
    Yes, bring your picnic! Outside food items are permitted with the exception of nut products and alcohol. We also offer a variety of snacks and beverages if you're extra hungry! Cakes, cupcakes and party decorations are not permitted unless you have an active party reservation.
  • Do you sell gift cards?
    There are many ways to share the gift of play with Play Abby! Purchase a Play Pass for your friends or purchase a Play It Forward Play Pass to share with your community! Visit your neighbourhood Play Abby to learn more. Passes are not transferable between locations. Play It Forward Passes can be redeemed by anyone, maximum 2 per family and once per month.
  • Can I bring my own decorators or third party vendors?
    A liability insurance certificate is required for any third party vendors to do business on the premises. This insurance is to be provided before the date of the party to be verified and confirmed.
  • What if I have more guests than my Party Room capacity allows?
    Room capacities are determined by local regulations to ensure we stay within the building’s overall capacity. Play Abby strictly follows these rules. If you’re expecting extra guests, give your local Play Abby a call to see if we can make it work!
  • How long does a face painter stay for?
    A Face Painter stays up to one hour and can paint up to 15 children in the hour.
  • What is included in a Mini/Mega Party Play Pack?
    Mega Party Play Pack includes: Drawstring Bag, Socks, Colouring Book, Wax Crayons, Eraser, Tattoo Mini Party Play Pack includes: Lollipop, Fruit Snack, Tattoo, Colouring Book, Crayons
  • Do you charge for babies?
    Babies and adult are free of charge but are counted in the party room capacity.
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