1. Introduction

At Play Abby, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal information. This policy complies with Canadian privacy laws and regulations.

 

2. Information We Collect

We collect the following types of information from our guests:

• Personal Information: This includes your name, email address, phone number, and any other information you provide when you sign up for our services, participate in our events, or contact us for support

• Usage Information: We collect information about how you use our services, including your activities at Play Abby, preferences, and interaction with our staff and services

• Payment Information: When you make a purchase, we collect your payment details, such as credit card information, which is processed securely

 

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services

• Communicate with you about your bookings, events, and other services you may be interested in

• Ensure the safety and security of our guests and staff

• Comply with legal obligations and resolve any disputes that may arise

• Send you promotional materials, newsletters, and other communications (you can opt out at any time)

 

4. How We Protect Your Information

Your personal information is gathered and stored securely on a cloud-based POS provider, ROLLER. We and ROLLER implement various security measures to protect your information, including encryption, access controls, and secure data storage practices. Only authorized Play Abby team members have access to your information, and they are required to keep it confidential and use it only for the purposes stated in this policy.

 

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information with third-party service providers who assist us in operating our services, conducting our business, or serving our guests, as long as those parties agree to keep this information confidential. We may also release your information when required by law or to protect our rights, property, or safety.

 

6. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information and request a copy of it

• Correct any inaccuracies in your personal information

• Withdraw your consent to our use of your personal information

• Request the deletion of your personal information (subject to certain legal restrictions)

To exercise any of these rights, please contact us using the contact information provided below.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please mail us at:

Play Abby 
5 - 2043 Abbotsford Way
Abbotsford BC, V2S 6Y5.
info@playabby.com

 

Thank you for trusting Play Abby with your personal information. We are committed to safeguarding your privacy and providing a safe and enjoyable experience for all our guests.